My infinite wish list

I think I am alive because I have a wish list.

It is in the eyes

Mom often quoted,'Face is the index of character'. I have seen the world a little more too closely to believe in that anymore. The devil can appear with the sweetest, most shy smile, then charm you and rob you of all your happiness. And an angel might look the devil, but he will help you like a guiding star.

What do I look for then? 'The eyes, the windows to the soul.' Some eyes have sparks of eccentric genius in them, some look tired, some sparkle with the hope of a better tomorrow, and some are visionless, confused, lost in the roads of desultoriness.

Most people often say that I looked gorgeous when I was younger. Of course, I was 19 ! But I feel more sure of myself now, and I feel that I could have never been the woman then that I am now. Age brings grace, wisdom, control over your surroundings and your reactions to it.

The day I truly grow up will be the day I can be inert to everything around me, and filter in only happiness, no matter what.(The filter out has been taken care of) Spiritually, that would be day of my Salvation. What the Vedas conceptualized as Moksha, or the Buddhists called Nirvana - the ultimate liberation. In my terms, my growing up. That day, I guess I will have the calmest pair of eyes.

The last day of school

I'm pretty emosanal today. Officially, it was my last day to school. Exactly two years, 3 months and 1 day ago on 2007, Sept 13, I  had attended my  650 class(first semester requirement), Organizational Analysis and Behavior.

After we practiced our final team presentations for our capstone course (final semester) 689,  Strategic  Management class today, my teammates AJ, Vlada, and Karan (right to left) posed for a picture.

Below, Professor Theodora Welch (Strategic  Management) and Angel, one of my classmates from a previous Services Marketing class.

Just when I was walking down the corridors of Wheatley for the last time, I heard Professor Novak's voice. I couldn't believe my luck. It all tied  back together -ending where it started. It seemed like yesterday when I had walked into a new country and a new life, for my MBA program. The then Director of the College of Management had introduced me to my 650 class Professor and Associate Dean of Graduate Programs, Prof Novak.

I waited patiently outside his classroom for about half an hour while he was giving feedback to a student of The Front End of Innovation class. It was worth it. He was almost as happy to see me as excited as I was to see him on my last day of school. He asked about my future plans which I readily shared. When you are happy, you want the world to know you are happy, and want them to be happy with you.

A graduate student probably expects some kind of salvation at the end of a rigorous coursework. My redemption is in the knowledge that in an odd sort of way -it all makes sense.

Second Life

As a requirement for my Internet Marketing course, we have to create avatars in Second Life. Yesterday, we had a virtual classroom meeting at the University Island. For the first time, one of my professors taught me how to fly. :D

The sailboats at Fox Point resembled my actual university campus, and was pretty neat and basic. Unfortunately, there weren't many people around except for the students.

I visited Copenhagen where the UN Climate Change Conference is taking place. I had a crazy critter dance there before and after class. My professor asked me to be careful, since there can be pretty weird stuff going around. I experienced peeps, unsolicited gifts from strangers and nudity, though I stayed away from adult content. The guy running around naked was probably still trying to figure out how to get clothes back on his avatar.

For a while, I lost my hair, and went bald. SG (whose avatar paid me a visit after class ) thought I looked cool bald headed. I thought of getting a Persis Khambatta style butterfly tattoo on my avatar's head but then realized it would be a bit too much.

I changed my polka dot pink dress to a black, more formal wear and had some fun teleporting. I'll be glad if you can mention some fun spots to visit in SL.

Trivia: Scion's had released a xB for the SL residents that they could drive around the 3D world. Share some SL fun facts if you find time. Has anyone used Smarter Planet yet?

And oh, like most others, I am waiting for the release of James Cameron's 'Avatar' next week :)

No plan B. Period

The greatest contentment of my life was when my brother said to me: I am proud of you sis. You have taken all the right decisions in your life.

Don't know about that, but usually I have stuck to what I had decided in the first place. Though it is not always possible to have a clear picture of what lies ahead, I have found myself wondering for months which way should I choose to travel on the crossroads of life. And the directions taken have proved to be the turning points.

I am saying this to myself when I make the next BIG decision of my cosmologically insignificant life. If I can't be happy with my decision, I can't make others happy.

So here's to my quest for happiness, which gets defined by how I view it, and what elements I want to include in my happiness realm. There has never been a plan B. There won't be one this time.

Everyday I see a story

I was walking to some place, for something- don't remember when or why. But I remember what I saw on my way and I want to write it down. Sometimes, I see complete strangers on the road and I see snapshots of their lives. I like to imagine the whole story from mere snippets. I tell no one but today, I'd like to share.

The gracious old man always greeted me with a smile and I smiled back in acknowledgment. I didn't know what language he spoke, where he was from. It was the human connection that transcended all boundaries. I assumed he was living with his kids, 'cause I often saw his wife with an infant in a perambulator, but I never saw the baby's parents. One day, I saw the couple waiting outside the building. His wife seemed upset. I wondered what worried them. Didn't their kids treat them well? I wish I could help, but I knew I couldn't.

At the subway station, I saw a very pretty girl with the prettiest smile. She was looking at someone and smiling. But I guess he couldn't see it. He had a white cane and dark glasses. I wonder if he could feel it. Her happiness when she saw him.

At the airport, there are a thousand more fragments you can gather. There was a very angelic looking child who ran to greet his father. The father kissed the kid generously. I marveled at the pristine beauty of the child, then he turned his head and I saw the other half of his face, which was burned. For one unguarded moment, I felt repelled in horror. I think the father saw me then.

I could tell you some more stories, but I guess I have somewhere to go.

Service Encounters #1

This is something I shared with my Database and Internet Marketing class, but I'd like to share it with you guys too.

Customer Relationship Management has become critical to the success of firms that provide either product or service offerings. Many firms have large numbers of customers and several touch points at multiple geographic locations and it is highly unlikely that a customer will be served by the same front-line staff on two consecutive visits, yet the consistency of the service has to be ensured for healthy CRM.

Traditionally, banking services have taken care of high-net worth clients. In private banking, for example, Bessemer Trust Company targets families with a minimum of $5 million in investable assets who want capital preservation combined with wealth accumulation. However, most retail bankers might find it difficult to differentiate themselves, and this is where a sound CRM can help. Financial services may end up having incorrect cross-sell opportunities and potential regulatory compliance issues if they are not well aware of their customer needs and preferences.

When my elder brother got his admit for his Masters in Carnegie Mellon, I was surprised by the efficiency of say, Bank A, in calling him up to discuss a suitable offering of a student loan. He did not need it at that time.

My experience with another Bank B was however, completely different. My friend needed to transfer online some money she owed me, and could not figure out how to do it, even though the account details and other essential information were provided. I called up the customer service to help her out, and since it was a considerable sum, paying back in cash would have been impractical for both of us. The first executive I talked to was extremely rude and couldn’t provide any solution. I considered changing my bank account for a moment, even though I considered she might just be having a bad day.

I decided to call again, hoping another executive would be more helpful. This time, she tried her best to help me and though I got the solution from another friend while I was on call, the attitude of the second executive changed my perception about the banking organization.

Another experience with Bank C was almost equally confounding. When I took leave without pay from my job to prepare for an exam, Bank C refused to let me use my account to transact money. My boss wouldn’t let me resign but I couldn’t use my corporate bank account either, though there was a considerable sum in the savings account. At that time, I had only one credit card with that bank and to say the least, I was in a fix. I talked to a service executive but she said she could not help owing to the nature of my account and I had to visit another state to resolve the issue. I got bailed out of the situation soon and decided to cancel my account with Bank C. A couple of months later, they emailed me offering me great savings for opening a NRI account, claiming they knew exactly what I needed!

While I have been not very conscious of my consumer rights (maybe it is a cultural thing), and I have learned to ask for my rights only after I landed in US, I have always taken my banking services seriously- obviously because that is where my money is.

Both the experiences showed inconsistent service encounters and bad CRM implementation- one I’d attribute to bad training, the other pure difference in interest. It is ironical because banks are the institutions that customers ought to feel most loyal to, and most secure about.